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   Management and Soft Skills

 

These are interactive and well-structured workshops that aim at enhancing service levels in a highly competitive environment supported by interesting and international educational videos.

 

The objectives of these courses are to improve the understanding of the key factors that affect the level of service delivery, team efficiency and relationships in the work place. They will help your team members have better self-awareness, more effective internal communication and will provide higher standards of customer service to both internal and external customers.

 

Video supported Soft Skills and Business Courses

Mastering you Emotional Intelligence
Team Building Techniques
Effective Customer Service Strategies and Telephone Skills
Stress Management: on/off the job
Effective Communication skills for a successful career
Management and Leadership
Building effective relationships at the work place
Sales and Marketing Strategies
Principles of Marketing
Conflict Management
Problem solving
Risk Management
Business Etiquettes
Interviewing Skills